Each year energy suppliers submit countless invoices, worth billions, to their customers containing errors. Most consumers are surprised to learn that the burden of identifying and correcting these mistakes lies with them.

A simple, but useful, example is that of an upscale retailer that engaged NUS Consulting’s services. An audit of the retailer’s invoices indicated a marked increase in consumption at one of its locations. After analyzing the situation, liaising both with the retailer’s landlord and energy suppliers, NUS Consulting determined that the increase in consumption was due to a mislabelling of meters that were recently installed on the premises. In short, the retailer was paying for the consumption of a luxury clothing shop next door which was significantly larger. This situation would have continued indefinitely but for the audit undertaken by NUS Consulting. 

We understand that in most organizations energy invoices are processed by accounts departments without any real substantive review. For accounts departments, the primary concern is paying the invoice on time to avoid late charges and service interruptions. It is for this reason NUS Consulting offers a service to audit energy bills. Our comprehensive audit services check for erroneous meter readings, incorrect applications of rates and pricing arrangements, consumption anomalies, duplicate billings, and other administrative errors. The objective of our service is to identify any erroneous billings and reclaim all overpayments from the appropriate supplier.