NUS Consulting UK Complaints Procedure
Our Complaints Procedure:
If you have cause to complain, we will deal with the issue in a fair and timely manner keeping a clear record of all communication throughout the process. We endeavour to provide a valued service to our clients and set standards for customer care. Under our complaints process we will endeavour to resolve all complaints within an 8 week timeframe.
In the event you are unhappy or feel it necessary to make a complaint please liaise with your point of contact setting out your issue in writing or via email. If you do not receive a response within 7 working days then please contact us via email:
- Call 01737 781200
In the event you remain unhappy with the response, you can escalate your complaint to the senior management team, by directing your complaint in writing to the General Manager, with as much detail as possible.
Attn: General Manager
NUS Consulting Group
73 London Road
At this stage of our procedure we will look to resolve your enquiry within 4 weeks of date of receipt, should the process take longer we will keep you updated of our progress and anticipated timescales.
The Energy Ombudsman:
NUS Consulting are signed up to the Alternative Dispute Resolution, for full details go to The Ombudsman Services Complaint Site. In the event we do not reach an agreement which you feel is acceptable and you are classed as a microbusiness your complaint can be escalated to the Ombudsman service who will provide free impartial advice. You can contact The Energy Ombudsmen:
- Email: email@example.com
- Phone: 0330 440 1624
- Post: Ombudsman Services Energy, P.O. Box 966, Warrington, WA4 9DF