
🇬🇧 NUS Consulting UK
Redhill Offices
- Phone: +44 (0)1737 781 200
- Fax: +44 (0)1737 766 799
- Email: contact@nusconsulting.co.uk
NUS Consulting Group’s UK operations were established in 1965, making it the group’s first European office as well as the first energy and sustainability consultancy in the UK market. Our energy professionals work from our London office based in Redhill – located 8 miles from Gatwick Airport, 3 miles from the M25 and 30 minutes by train from central London.
Our UK based team provides a full suite of energy management (procurement, risk management, budgeting, non-commodity/energy tax optimisation, invoice processing/validation and online energy reporting), and together with our European offices, sustainability (GHG inventory, Net Zero pathways including decarbonization and implementation) and compliance services (e.g. Energy Efficiency Directive Article 8, ESOS, etc.) to our 400+ commercial and industrial clients located in the UK, the Republic of Ireland and across Europe. Our diverse client base means that our teams have a depth of experience and knowledge to swiftly and efficiently identify and implement solutions to improve a client’s financial, operational, and environmental performance, across multiple business sectors.
We provide bureau services, processing and validating in excess of 250,000 utility invoices per annum from UK and Republic of Ireland utility suppliers and over the last 12-months our team has recovered circa £9 million in refunds and savings on our clients’ behalf. The UK office incorporates the operation of our global online Energy Information System (NUSdirect), providing clients tools to track and monitor their energy usage and expenditure.
Our European Risk Management (ERM) department is responsible for managing over £500 million of UK & Ireland annual client energy expenditure as well as managing multiple strategic pan-European procurement projects. In addition, our ERM department has developed and manages our bespoke, flexible procurement portfolio products, which provides members with the option to receive 100% certified renewable electricity.
Our consulting and analytical teams provide clients support in reviewing non-commodity charges as well as purchasing green energy either bundled within a supply contract or unbundled through the tendering and purchase of energy attribute certificates (EACs). Our UK team has supported clients in their decarbonization journeys by successfully tendering and negotiating corporate power purchase agreements (PPAs) for over 80,000 MWh from new renewable generation assets in the last 12 months alone.
Our experienced Energy and Sustainability Services (ESS) department provides UK and European support with energy audits, implementation of energy efficiency measures and installation of onsite generation technologies, along with sustainability, carbon tracking, and compliance requirements, including the GHG Inventory of scope 1, 2 and 3 emissions, ESOS, ISO 50001, SECR, CCA, EII Exemption schemes and Heat Networks, as well as international compliance and reporting for CDP, EED Article 8, and EU-ETS.
NUS Consulting UK Complaints Procedure
If you have cause to complain, we will deal with the issue in a fair and timely manner keeping a clear record of all communication throughout the process. We endeavour to provide a valued service to our clients and set standards for customer care. Under our complaints process we will endeavour to resolve all complaints within an 8 week timeframe.
In the event you are unhappy or feel it necessary to make a complaint please liaise with your point of contact setting out your issue in writing or via email. If you do not receive a response within 7 working days then please contact us via email:
contact@nusconsulting.co.uk
Or call 01737 781200
Escalation
In the event you remain unhappy with the response, you can escalate your complaint to the senior management team, by directing your complaint in writing to the General Manager, with as much detail as possible.
Attn: General Manager
NUS Consulting Group
Prospero
73 London Road
Redhill
Surrey
RH1 1LQ
At this stage of our procedure we will look to resolve your enquiry within 4 weeks of date of receipt, should the process take longer we will keep you updated of our progress and anticipated timescales.
The Energy Ombudsmen:
NUS Consulting are signed up to the Alternative Dispute Resolution, for full details go to The Ombudsman Services Complaint Site. In the event we do not reach an agreement which you feel is acceptable and you are classed as a microbusiness your complaint can be escalated to the Ombudsman service who will provide free impartial advice.
Email: enquiry@ombudsman-services.org
Phone: 0330 440 1624
Website: https://www.energyombudsman.org
The Energy Ombudsmen’s Address:
Ombudsman Services Energy
P.O. Box 966
Warrington
WA4 9DF
Information Commissioner’s Office
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@nusconsulting.co.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.
Helpline Number: 0303 123 1113
ICO Website: https://www.ico.org.uk
The ICO’s Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF