Who is NUS Consulting Group UK & Ireland?

NUS Consulting Group is the longest-established energy consultancy in the UK. Founded in 1965, it was also the group’s first European office. Over the years, we’ve evolved into a major player supporting commercial and industrial clients in managing their complex energy requirements and guiding them on their Net Zero journey.

Our team serves commercial and industrial clients with operations in both the UK and the Republic of Ireland, as well as specialist support functions covering the European and Global markets, including strategic energy risk management, carbon compliance reporting, energy efficiency implementation, renewables, and sustainability services.

The UK Energy Market

The UK energy market is one of the most deregulated in Europe. Both the electricity and natural gas markets are fully open for commercial and industrial businesses. While the water is being deregulated on a staged and regional basis.

The UK market is regulated by the Office for Gas and Electricity Markets (OFGEM). It is responsible for providing licenses to energy suppliers, administering the Renewable Energy Guarantees of Origin certificates (REGOs) scheme, regulating the electricity and gas networks, and many other aspects of the energy market.

Due to the size and importance of the UK market, it has attracted many international suppliers. While the historical Big Six (British Gas, EDF Energy, E.ON, Npower, Southern Power, and SSE) have controlled a significant portion of the market for many years following deregulation. Mergers, acquisitions, and new entrants have ensured that competition remains active, providing businesses with numerous supplier options.

In the UK, for both electricity and natural gas, a significant proportion of the final delivered energy cost is made up of non-commodity charges (transportation, distribution, balancing services, green taxes, government levies, etc.). These non-commodity elements can account for up to 40% (natural gas) and 60% (electricity) of the energy costs of commercial and industrial consumers. NUS’s analysts support clients in optimising these significant non-commodity charges.

The Irish Energy Market

The Irish energy market is more fragmented than the UK.

The Single Electricity Market (SEM) was introduced in 2007 and was further enhanced in 2018 to increase competition. It provides non-domestic consumers with a single market of operation for the Republic of Ireland and Northern Ireland.

For natural gas, the market has not been integrated. The Republic of Ireland and Northern Ireland have their own distinct markets.

The water markets in the Republic of Ireland and Northern Ireland are still regulated. As with mainland UK, non-commodity charges make up a significant proportion of the final delivered energy price.

Why Hire NUS Consulting Group UK & Ireland?

NUS Consulting Group works closely with clients to achieve their energy cost management and sustainability goals. We are committed to delivering exceptional service and innovative solutions that support their objectives.

Our clients expect more than standard off-the-shelf solutions. When working with NUS, they find a team of dedicated market professionals, subject matter experts, consultants, and analysts who listen, ask questions, and then develop and execute customised strategies that address their concerns and meet their energy and sustainability needs, ultimately improving their financial, operating, and environmental results.

Since 2010, our European Risk Management (ERM) department has been responsible for managing over £700 million in energy expenditure for our UK and Irish clients, while delivering strategic and centralised UK and Pan-European Risk Management energy purchasing strategies for multiple organisations.

In 2014, our ERM department launched our bespoke, UK flexible procurement portfolio (basket) solutions, providing members access to risk-managed energy purchasing supported with options for 100% certified renewable products.

We provide bureau services, processing and validating over 250,000 utility invoices annually with all major UK and Republic of Ireland utility suppliers. Annually, our team recovers millions in refunds, overcharges, and savings on behalf of our clients. Our service includes the provision of our Energy Information System (EiS), which enables clients to track and monitor their energy usage and expenditure using our reporting tools.

Our analytical team supports clients in reviewing, reporting, and advising on all non-commodity-related charges and energy tax incentives in the UK Climate Change Agreement (CCA), Energy Intensive Industries (EII) Exemption, and in Ireland, the Natural Gas Carbon Tax and Electricity Tax.

In conjunction with our procurement department, we advise on the purchasing of ‘green’ energy (Renewable Energy Guarantee of Origin – REGO & Guarantees of Origin - GO) either bundled within an energy supply contract or unbundled through the tendering and purchase of energy attribute certificates (EACs).

Our dedicated Energy and Sustainability Services (ESS) department, based in our UK office, collaborates with specialists across our international network. ESS provides clients with turnkey support across all stages of the sustainability journey. The team collaborates seamlessly with other offices within the NUS group, delivering bespoke and detailed sustainability solutions for the UK, the Republic of Ireland, and all international markets.

ESS support service include:

and reporting covers the following:

Energy Savings Opportunity Scheme (ESOS)
Streamlined Energy and Carbon Reporting (SECR)
Climate Change Agreements (CCA)
Carbon Reduction Plan (CRP)
Task Force on Climate-Related Financial Disclosures (TCFD)
Energy Performance Certificates (EPC)
Minimum Energy Efficiency Standards (MEES)
Sustainability Disclosure Requirements (SDR)
UK Carbon Border Adjustment Mechanism (UK-CBAM)
UK Emission Trading Scheme (UK-ETS)
Energy Efficiency Directive Article 8 (EED-A8)
Carbon Disclosure Project (CDP)
Corporate Sustainability Reporting Directive (CSRD)
ISO 50001
Securities and Exchange Commission (SEC)
European Emission Trading Scheme (EU-ETS)

Third Parties Intermediaries (TPI) Code of Practice

In June 2024, we joined the Third Parties Intermediaries (TPI) Code of Practice operated by the Retail Energy Code Company which developed a code (a set of rules for operating in the retail energy sector) to improve the governance arrangements for non-domestic ‘energy brokers’. Full details can be found in the: TPI Code of Practice which incorporates its Key Principles that align with NUS Consulting Group’s Code of Conduct.

The Key Principles are

Transparency & Accuracy: Empowering customers to make informed energy purchasing decisions
Transparent TPI (Broker/Consultancy) Energy Pricing & Product Information: Enabling customers to effectively compare TPIs, to facilitate competition in the TPI market and ensure that customers have full visibility of the TPIs’ commission/fees
Treating Customers Fairly: Ensuring that TPIs (Broker/Consultancy) treat customers fairly to increase customer engagement and trust in the market
Clear Route for Dispute Resolution: Ensuring customers have a clear route to address TPI complaints
Appropriate Data Protection Arrangements: Assure customers that the regulatory requirements for data protection are met and promote trust in the market
Training, Governance & Compliance: Ensuring TPIs and their representatives understand the requirements of the Code of Practice and that appropriate compliance monitoring processes are in place

NUS Consulting UK Complaints Procedure

If you have cause to complain, we will deal with the issue in a fair and timely manner, keeping a clear record of all communication throughout the process. We endeavour to provide a valued service to our clients and set standards for customer care. Under our complaints process, we will endeavour to resolve all complaints within an 8-week timeframe. A copy of the procedure can be provided by email or post upon request.

In the event you are unhappy or feel it necessary to make a complaint, please liaise with your point of contact, setting out your issue in writing or via email. If you do not receive a response within 7 working days, please contact us via email:

contact@nusconsulting.co.uk
Or call 01737 781200

Escalation

In the event you remain unhappy with the response, you can escalate your complaint to the senior management team by directing your complaint in writing to the General Manager with as much detail as possible.

Attn: General Manager
NUS Consulting Group
Prospero
73 London Road
Redhill
Surrey
RH1 1LQ

At this stage of our procedure we will look to resolve your enquiry within 4 weeks of date of receipt, should the process take longer we will keep you updated of our progress and anticipated timescales.

The Energy Ombudsmen:

NUS Consulting is signed up to the Alternative Dispute Resolution. For full details, go to The Ombudsman Services Complaint Site. In the event we do not reach an agreement which you feel is acceptable, which may include an apology, goodwill gesture, or compensation, and you are classed as a microbusiness, your complaint can be escalated to the Ombudsman service, who will provide free impartial advice.

Email: enquiry@ombudsman-services.org
Phone: 0330 440 1624
Website: https://www.energyombudsman.org

The Energy Ombudsmen’s Address:
Ombudsman Services Energy
P.O. Box 966
Warrington
WA4 9DF

Information Commissioner’s Office

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@nusconsulting.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

Helpline Number: 0303 123 1113
ICO Website: https://www.ico.org.uk

The ICO’s Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Energy Management Consulting

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NUS Consulting Group Ltd. UK Energy & Sustainability Consulting

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