NUS Consulting Group’s UK business was established in 1965, making it the group’s first European office and the first energy management consultancy to operate in the UK market.

Our energy professionals are located at our London office in Redhill – 8 miles from Gatwick Airport, 3 miles from the M25, and 30 minutes by train from central London. Our UK team provides a full suite of energy management services incorporating: Invoice Processing & Validation, Energy Information System (EiS), Non-Commodity Analysis & Energy Tax Optimisation, Contract Procurement, Commodity Purchase Advisory, Commodity Risk Management, Energy Market Intelligence, Energy Budgeting and Reporting.

Since 2010 our European Risk Management (ERM) department, located in Redhill, has been responsible for managing over £700 million in energy expenditure for our UK & Irish clients, alongside delivering strategic and centralised Pan-European Risk Management energy purchasing strategies for multiple Industrial and Commercial organisations.

In 2014, our ERM department launched our bespoke, flexible procurement portfolio (basket) solutions, providing members with access to risk-managed energy purchasing supported with options for 100% certified renewable products.

We provide bureau services, processing and validating more than 250,000 utility invoices per annum with all major UK and Republic of Ireland utility suppliers. Over the last 12 months, our team has recovered circa £10 million in refunds, overcharges, and savings on our client’s behalf. Our service incorporates the provision of our Energy Information System (EiS), providing clients with reporting tools to track and monitor their energy usage and expenditure.

Our Analytical team supports clients in reviewing, reporting, and advising on all non-commodity-related charges and energy tax incentives (Climate Change Agreement (CCA), Energy Intensive Industries (EII) Exemption). In conjunction with our Procurement department, we advise on the purchasing of ‘green’ energy (Renewable Energy Guarantee of Origin - REGO) either bundled within an energy supply contract or unbundled through the tendering and purchase of energy attribute certificates (EACs). Our dedicated Energy and Sustainability Services (ESS) department is located in our UK office and works in partnership with specialists across our international network. ESS, provides clients with turnkey support across all stages of the sustainability journey. ESS works cohesively with all NUS offices, providing bespoke and detailed sustainability solutions for the UK and all international markets.

This support includes Scope 1, 2 and 3 GHG Assessments, Carbon Footprint Dashboard, Net Zero Consulting & Strategies, UK & International Compliance and Accreditation Reporting (covering: Energy Savings Opportunity Scheme (ESOS), Streamlined Energy and Carbon Reporting (SECR), Climate Change Agreements (CCA), Carbon Reduction Plan (CRP), Task Force on Climate-Related Financial Disclosures (TCFD), Energy Performance Certificates (EPC), Minimum Energy Efficiency Standards (MEES), Sustainability Disclosure Requirements (SDR), UK Carbon Border Adjustment Mechanism (UK-CBAM), UK Emission Trading Scheme (UK-ETS), along with International Standards Energy Efficiency Directive Article 8 (EED-A8), Carbon Disclosure Project (CDP), Corporate Sustainability Reporting Directive (CSRD), ISO 50001, Securities and Exchange Commission (SEC), European Emission Trading Scheme (EU-ETS)), Power Purchase Agreements (PPAs), On-Site Generation, On-Site Energy Audits, Energy Efficiency Implementation.

Our UK team has supported clients in their decarbonisation journeys by successfully tendering and negotiating corporate power purchase agreements (PPAs) for over 80,000 MWh from new renewable generation assets.

We work in partnership with over 400 Industrial and Commercial (I&C) clients across the UK and Republic of Ireland. Each client is assigned a dedicated and experienced energy professional (Consultant). Our diverse client base means that our teams have a depth of experience and knowledge to swiftly and efficiently identify and implement solutions to improve a client’s financial, operational, and environmental performance, across multiple business sectors.

In June 2024 we joined the Third Parties Intermediaries (TPI) Code of Practise operated by the Retail Energy Code Company which developed a code (a set of rules for operating in the retail energy sector) to improve the governance arrangements for non-domestic ‘energy brokers’. Full details can be found in the: TPI Code of Practice which incorporates its Key Principles that align with NUS Consulting Group’s Code of Conduct.

The Key Principles are

1. Transparency & Accuracy: Empowering customers to make informed energy purchasing decisions
2. Transparent TPI (Broker/Consultancy) Energy Pricing & Product Information: Enabling customers to effectively compare TPIs, to facilitate competition in the TPI market and ensure that customers have full visibility of the TPIs commission/fees
3. Treating Customers Fairly: Ensuring that TPIs (Broker/Consultancy) treat customers fairly so as to increase customer engagement and trust in the market
4. Clear Route for Dispute Resolution: Ensuring customers have a clear route to address TPI complaints
5. Appropriate Data Protection Arrangements: Provide assurance to customers that the regulatory requirements for data protection are met and promote trust in the market
6. Training, Governance & Compliance: Ensuring TPIs and their representatives understand the requirements of the Code of Practice and that appropriate compliance monitoring processes are in place

---

NUS Consulting UK Complaints Procedure

If you have cause to complain, we will deal with the issue in a fair and timely manner keeping a clear record of all communication throughout the process. We endeavour to provide a valued service to our clients and set standards for customer care. Under our complaints process we will endeavour to resolve all complaints within an 8 week timeframe.

In the event you are unhappy or feel it necessary to make a complaint please liaise with your point of contact setting out your issue in writing or via email. If you do not receive a response within 7 working days then please contact us via email:

contact@nusconsulting.co.uk
Or call 01737 781200

Escalation

In the event you remain unhappy with the response, you can escalate your complaint to the senior management team, by directing your complaint in writing to the General Manager, with as much detail as possible.

Attn: General Manager
NUS Consulting Group
Prospero
73 London Road
Redhill
Surrey
RH1 1LQ

At this stage of our procedure we will look to resolve your enquiry within 4 weeks of date of receipt, should the process take longer we will keep you updated of our progress and anticipated timescales.

The Energy Ombudsmen:

NUS Consulting are signed up to the Alternative Dispute Resolution, for full details go to The Ombudsman Services Complaint Site. In the event we do not reach an agreement which you feel is acceptable and you are classed as a microbusiness your complaint can be escalated to the Ombudsman service who will provide free impartial advice.

Email: enquiry@ombudsman-services.org
Phone: 0330 440 1624
Website: https://www.energyombudsman.org

The Energy Ombudsmen’s Address:
Ombudsman Services Energy
P.O. Box 966
Warrington
WA4 9DF

Information Commissioner’s Office

If you have any concerns about our use of your personal information, you can make a complaint to us at contact@nusconsulting.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

Helpline Number: 0303 123 1113
ICO Website: https://www.ico.org.uk

The ICO’s Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF